A 911 operator desperately tried to get a nurse to do CPR on a woman who was dying, but the nurse said no:
911: We need to get CPR started that's not enough, ok?
Glenwood Gardens: Yeah, we can't do CPR at this facility.
911: Hand the phone to the passerby. If you can't do it. I need... hand it to the passerby. I'll have her do it. Or, if you've got any citizens there... I'll have them do it.
Glenwood Gardens: No.. no it's not...
911: Anybody there can do CPR. Give them the phone please. This woman is not breathing enough. She's going to die if we don't get this started. Do you understand?
Glenwood Gardens: I understand. I am a nurse. But, I can not have our other senior citizens who don't know CPR...
911: I will instruct them. Is there anyone…
Glenwood Gardens: I cannot do that.
911: I don't understand why you're not willing to help this patient.
87-year-old Lorraine Bayless collapsed Tuesday in the dining room of her senior living home in California, and later died at the hospital.
The independent senior living facility said it is company policy that staff does not attempt CPR, and its residents know that.
Bayless' daughter, who is a nurse herself, tells HLN affiliate KGET that she is satisfied with the care her mother received at Glenwood Gardens.
The facility is doing an internal review.