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Top complaint for hotel guests: Wi-Fi fees!

  • J.D. Power and Associates put together the top hotels and the top complaints by guests
  • People REALLY hate paying for Wi-Fi

A new survey from J.D. Power and Associates says customer satisfaction among hotel guests is the lowest it's been since 2006. HLN's Clark Howard goes through the top hotels in the three main price categories and also shares some of the biggest complaints by guests!

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